Everything you need to know about Hotel Guest Experience Management — and how to select the right solutions for your business.

Looking for useful, unbiased guidance for taking Guest Experience Management to the next level? You found it.

Required reading for decision makers at hotels, resorts and other lodging properties of all sizes, and across all categories, this Smart Decision GuideTM includes the following sections:  


Need-to-know concepts, terminology and emerging trends


The questions for solution providers and consultants that really matter


Factors in the purchase decision, plus a framework for assessing the options


Important tips for maximizing the value of your investment


How to ensure success with a Guest Experience Management initiative 


Common roadblocks along the buying journey and how to overcome them


Perspectives and research stats from 100+ buyers, users, industry experts and others in the know

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Smart Decision Guides: Unbiased, comprehensive and insightful

Smart Decision GuidesTM  from Starfleet Research are the #1 resource for educating industry practitioners in selected niche markets, including hospitality. Other recent hospitality titles include The 2017 Smart Decision Guide to Hospitality Revenue Management, The 2016 Smart Decision Guide to Hotel Property Management Systems and The 2016 Smart Decision Guide to Restaurant Management and POS Systems. Our reports and other content assets have been downloaded by decision makers at more than 40,000 companies around the world over the past 12 months.

This Smart Decision GuideTM  is the result of primary and secondary research conducted by our market research analysts and in collaboration with outside subject matter experts. It was independently produced, without editorial involvement from the company underwriters. Our approach to content production provides for unbiased, fact-based information. It represents the best and most comprehensive information, analysis and recommendations available at the time of publication.

From the Leading Provider of Best Practices IT Research for Hoteliers 

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