Your Roadmap for Technology Success in 2024

How leading restaurants are utilizing next-generation technologies
to turbocharge operations and optimize the guest experience



  • Updated and expanded for 2023-24 
  • Widely regarded as the industry’s most authoritative and comprehensive resource
  • 5 chapters, 50 pages of unbiased research data, expert insights, and recommendations
  • Based on input from 300+ top-performing restaurants
  • 92% of restaurant owners rated the previous edition as "valuable" or "extremely valuable"

Everything You Need to Know for Restaurant Technology Success

Chapter 1

Chapter 3

Chapter 2

,Learn why a growing number of restaurant owners and operators are coming to embrace modern-day restaurant technology.

Understand the distinguishing features of a next-generation restaurant management and POS system, which go far beyond agility, mobility, and customizability.

Learn how restaurants can achieve big improvements in operational efficiency and resource utilization by leveraging the latest advancements in restaurant technology.

Chapter 4

Chapter 5

Chapter 6

Recommendations for prospective buyers to keep in mind as they look to upgrade their existing platform capabilities as well as a roadmap for success.

Restaurant owners and operators with first-hand experience with next-generation restaurant management and POS systems often have a lot to say about the topic.

Research notes on the survey that captured the perspectives of industry practitioners with first-hand experience with restaurant management and POS systems.

Smart Decision Guides are the hospitality industry's #1 resource for helping hotel executives achieve success with technology. Our resources have been downloaded by decision makers at more than 45,000 companies around the world over the past 12 months. This Smart Decision Guide was independently produced, without editorial involvement from the company underwriters. Our approach to content production provides for unbiased, fact-based information. It represents the best and most comprehensive information, analysis and recommendations available at the time of publication.

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