Everything you need to know about Hotel Guest Experience Management — and how to select the right solutions for your business.

Looking for useful, unbiased guidance for taking Guest Experience Management to the next level? You found it.

Required reading for decision makers at hotels, resorts and other lodging properties of all sizes, and across all categories, this Smart Decision GuideTM includes the following sections:  

TOPIC OVERVIEW & KEY CONCEPTS

Need-to-know concepts, terminology and emerging trends

MUST-ASK QUESTIONS

The questions for solution providers and consultants that really matter

BUYING CONSIDERATIONS & CHECKLIST

Factors in the purchase decision, plus a framework for assessing the options

ROADMAP & RECOMMENDATIONS

Important tips for maximizing the value of your investment

SUCCESS FACTORS

How to ensure success with a Guest Experience Management initiative 

CHALLENGES

Common roadblocks along the buying journey and how to overcome them

INSIGHTS 

Perspectives and research stats from 100+ buyers, users, industry experts and others in the know

 Copyright © 2017 Starfleet Research. All rights reserved.

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Smart Decision Guides: Unbiased, comprehensive and insightful

Smart Decision GuidesTM  from Starfleet Research are the #1 resource for educating industry practitioners in selected niche markets, including hospitality. Other recent hospitality titles include The 2017 Smart Decision Guide to Hospitality Revenue Management, The 2016 Smart Decision Guide to Hotel Property Management Systems and The 2016 Smart Decision Guide to Restaurant Management and POS Systems. Our reports and other content assets have been downloaded by decision makers at more than 40,000 companies around the world over the past 12 months.

This Smart Decision GuideTM  is the result of primary and secondary research conducted by our market research analysts and in collaboration with outside subject matter experts. It was independently produced, without editorial involvement from the company underwriters. Our approach to content production provides for unbiased, fact-based information. It represents the best and most comprehensive information, analysis and recommendations available at the time of publication.


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